F.A.Q.
Whether you're seeking product information, troubleshooting guidance, or assistance with placing an order, we're here to ensure your experience is smooth and satisfactory.
What is Soothing Interiors?
Soothing Interiors is a distinguished home decor brand specializing in providing custom, high-quality products that effortlessly blend tradition and modernity to create timeless pieces for your home.
How are Soothing Interiors products unique?
Our products are crafted with precision and care, utilizing high-quality materials and unique designs. We offer customization options that allow you to personalize your decor, ensuring each piece is distinctly yours.
How can I ensure the durability of Soothing Interiors products?
Soothing Interiors prides itself on utilizing only the finest materials and skilled craftsmanship to ensure all products are of the highest durability and quality. Additionally, each product comes with a detailed care guide to help you maintain its pristine condition.
How do I place an order?
Simply browse through our extensive range of products, select your desired item, customize it according to your preferences, add it to your cart, and proceed to checkout to place your order. Our user-friendly platform ensures a smooth and secure ordering process.
Can I customize my order?
Absolutely! Soothing Interiors specializes in creating customized home decor. Once you select a product, you'll find various customization options available before adding it to your cart. If you have specific customization requirements, feel free to contact us.
What customization options are available?
Our customization options vary depending on the product, including choices in size, color, material, and design variations. Specific options can be found on each product’s page or by contacting our customer service team.
What is the order processing time?
Since our products are custom-made, the order processing time is typically 5-7 days to ensure meticulous crafting and quality assurance. However, this duration may vary depending on the product and order volume.
How long does it take to create a custom order?
Custom orders generally take between 5-7 days to be crafted, ensuring each detail is perfected before dispatch. This timeline may vary based on the complexity of the customization and order volume.
How does Soothing Interiors ship its products?
Soothing Interiors ensures secure and efficient delivery by partnering with reliable courier services. Once your order is dispatched, you will receive tracking information to monitor its journey to your doorstep.
What is the estimated delivery time?
After the 5-7 days crafting period, the delivery time can vary depending on your location within India. Generally, you can expect your product to be delivered within an additional 3-7 days after dispatch.
Can I track my order?
Yes, once your order is dispatched, you will receive an email containing the tracking information and instructions on how to track your order online.
Is shipping free?
Yes, Soothing Interiors is pleased to offer free shipping on all orders across India.
What payment methods does Soothing Interiors accept?
Soothing Interiors accepts a variety of payment methods for your convenience, including credit/debit cards, net banking, and digital wallets.
Is my payment information secure?
Absolutely. Soothing Interiors employs secure payment gateways and adheres to stringent data protection regulations to ensure all your personal and payment information is kept confidential and secure.
What is Soothing Interiors' return policy?
Soothing Interiors strives for your utmost satisfaction with our products. Given the custom nature of our products, we maintain a no-return policy. Exceptions may apply for damaged, defective, or incorrect items received.
How do I initiate a return?
To initiate a return for damaged or incorrect items, please contact our customer service team via email or phone with your order details and reason for return. They will guide you through the process.
How are refunds processed?
Once a return is approved, the refund will be processed back to your original payment method within a specified period, usually 7-10 business days.
How do I get in touch with Soothing Interiors' customer service?
Our customer service team can be reached via email at info@soothinginteriors.com or by calling us at 9837994557. We are here to assist you with any queries or concerns.
What hours is customer service available?
Our customer service team is available to assist you during standard business hours, Monday to Saturday, from 9 AM to 5 PM IST. We aim to respond to all inquiries as promptly as possible.
Do you have a physical store?
Currently, Soothing Interiors operates exclusively online to provide you with a convenient, 24/7 shopping experience. We do not have a physical store at this time.
Can I gift Soothing Interiors products?
Certainly! Soothing Interiors products make delightful gifts. You can add a personalized message and opt for our premium gift wrapping during checkout to send a beautifully presented gift directly to the recipient.