Soothing Interiors - Shipping Policy
I. Order Processing Time
All of our items are custom-made and crafted with care to ensure the highest quality. Therefore, please allow 5-7 business days for your order to be created and dispatched. Once your order is shipped, you will receive a notification email with tracking information to follow its journey to you.
II. Shipping Time and Cost
- Shipping Time: Once dispatched, most orders within India will take an additional 3 to 7 days to arrive, depending on your location and local postal service.
- Shipping Cost: We are delighted to offer free shipping on all orders across India.
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Shipping Cut-Off Time
Our shipping cut-off time is 5 pm (GMT+05:30) India Standard Time (Kolkata) Monday to Friday. Orders placed after 5 pm will be processed on the next business day.
III. Shipping Locations
Soothing Interiors ships to all locations within India. Upon dispatch, you can track your order through the link provided in your confirmation email to estimate its arrival date.
IV. Lost or Delayed Orders
For packages lost in transit, please submit claims no later than 7 days after the estimated delivery date to info@soothinginteriors.com If the shipping address was accurately provided, Soothing Interiors will cover the cost of shipping a replacement order. We also recommend reaching out to your local post office for potential insight into the whereabouts of the order.
Note: If the tracking information confirms an order was delivered, but you claim to have not received it, Soothing Interiors will not cover the cost of reshipping or refunding the order.
V. Returned to Sender Packages
In instances where orders are unclaimed or returned to us due to an incorrect address, new shipping charges will be applied for the reshipment of orders. Please ensure to provide accurate shipping details to avoid additional costs.
VI. Payment Methods
Soothing Interiors accepts various payment methods for your convenience. Rest assured that your payment details and transactions are secure with us.
VII. Contact Us
Should you require further assistance or have additional queries regarding our shipping policy, please do not hesitate to contact us via email at info@soothinginteriors.com or call us at 9837994557.
VIII. Changes to Shipping Policy
Soothing Interiors reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and it is your responsibility to review our Shipping Policy each time you make a purchase.